SEELUN.COM chooses products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed.
If your products failed, you must contact your sales representative to verify product failure. If the problem still can’t be fixed by remote support methods i.e. email or phone support, you may start the RMA procedure.
Your sales representative will send you RMA form. (We will need PI No.; Product Serial No.; Description of Failure or Problem), You fill it and send back to sales representative.
A: After receive your RMA form, sales representative will send you return instruction by email, including shipping address and special shipping invoice.
B: Returned products have to be packed properly to avoid damage during delivery.
C: All accessories and user documentations should be returned.
D: Once shipped, pleases avail sales representative tracking No. immediately.