Warranty & RMA

SEELUN chooses products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed.

SEELUN.COM chooses products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed.

tools warranty
ma5860t gpon
We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
All our new products are covered by a 12 MONTH WARRANTY, for return and repair / replacement. In essence this means that faulty products can be returned to ISP-Home,we will make the repairs or instant replacement and ship them back to you.

Return Material Authorization (RMA) Procedure

1-The Support Contact

If your products failed, you must contact your sales representative to verify product failure. If the problem still can’t be fixed by remote support methods i.e. email or phone support, you may start the RMA procedure.


2-The RMA Confirmation

Your sales representative will send you RMA form. (We will need PI No.; Product Serial No.; Description of Failure or Problem), You fill it and send back to sales representative.


3-RMA Return Shipment

A: After receive your RMA form, sales representative will send you return instruction by email, including shipping address and special shipping invoice.
B: Returned products have to be packed properly to avoid damage during delivery.
C: All accessories and user documentations should be returned.
D: Once shipped, pleases avail sales representative tracking No. immediately.

Delivery Charges

The Customer is responsible for paying shipment charges when returning to us; we will pay for shipment of the repaired items back to the customer.